Last Updated: November 6, 2026

Welcome to Detroit Metro Airport Limo, a transportation service operated by DTW Airport Car Inc. We respect your privacy and are committed to handling the personal information you provide responsibly.

This Privacy Policy explains how we collect, use, store, and share information when you visit detroitmetroairportlimo.com, request a quote, make a reservation, or communicate with our company.

1. Information We Collect

We may collect the following information when you use our website or transportation services:

  • Your name, email address, and phone number.
  • Pickup and drop-off addresses.
  • Travel dates, pickup times, and flight information.
  • Number of passengers and luggage details.
  • Vehicle preferences and special transportation requests.
  • Reservation, payment, and billing information.
  • Information you submit through our contact or quote forms.
  • Technical information such as IP address, browser type, and website activity.

Please avoid submitting sensitive information, such as Social Security numbers or full credit card details, in general contact form messages.

2. How We Use Your Information

We use customer information for legitimate business purposes, including:

  • Processing transportation reservations and quote requests.
  • Communicating pickup details and trip confirmations.
  • Coordinating airport arrivals and flight tracking.
  • Assigning vehicles and drivers.
  • Providing customer support.
  • Processing payments and maintaining business records.
  • Improving website performance and customer experience.
  • Preventing fraud, spam, and unauthorized website access.
  • Complying with applicable legal obligations.

3. Reservations and Online Forms

When you submit a reservation, quote request, or contact form, we collect the information necessary to respond to your inquiry and arrange transportation.

Our website uses contact form tools and may store submitted messages in its website database. Reservation information may also be processed through an external booking or reservation management system.

We use this information to manage your transportation request and communicate with you about your trip.

4. Payment Information

Payments may be processed through third-party payment providers or reservation systems. These providers process payment information under their own privacy and security policies.

We may retain transaction records, payment confirmations, invoices, and related billing information for accounting, dispute resolution, and legal compliance.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, measure traffic, and improve performance.

We use website analytics tools, including Google Analytics through MonsterInsights, and may use Jetpack statistics or related analytics features.

These tools may collect information such as pages visited, device information, approximate location, referral sources, and interaction data, depending on their configuration.

You can manage or block cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Website Security

We use website security and hosting tools, including Wordfence, Jetpack, and Bluehost services, to help monitor suspicious activity and protect our website.

These services may process technical information such as IP addresses, login attempts, browser information, and security events.

We take reasonable steps to protect information from unauthorized access, misuse, and disclosure. However, no online transmission or storage system can be guaranteed completely secure.

7. Google Reviews and Third-Party Content

Our website may display customer reviews from Google or include links to external websites and services.

Third-party services may collect information about visitors according to their own privacy policies. We encourage you to review those policies when interacting with external content.

8. How We Share Information

We may share information when reasonably necessary to provide transportation services, including with:

  • Drivers and transportation personnel assigned to your reservation.
  • Reservation and scheduling service providers.
  • Payment processing companies.
  • Website hosting, email, and technical support providers.
  • Analytics and website security providers.
  • Government authorities when disclosure is legally required.

We do not sell customer reservation or contact information to data brokers. Third-party website services may process technical or usage information according to their own policies.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide transportation services, maintain records, address customer inquiries, resolve disputes, comply with legal obligations, and protect our business.

Retention periods may differ depending on the type of information and the applicable legal requirements.

10. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also contact us to ask questions about how your information is handled or request that we stop sending optional promotional communications.

Some information may need to be retained for legitimate business, accounting, security, or legal reasons.

11. Children’s Privacy

Our website is intended for individuals arranging transportation services and is not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 through our website without appropriate authorization. Transportation arrangements for minors should be made by a parent, guardian, or another authorized adult.

12. International Visitors

Our business operates in the United States and provides transportation services to certain international destinations, including Ontario, Canada.

If you access our website from outside the United States, your information may be processed or stored in the United States or other locations where our service providers operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy as our services, website tools, or legal obligations change.

Any updates will be published on this page with a revised Last Updated date.

14. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us:

Detroit Metro Airport Limo

Operated by DTW Airport Car Inc.

Website: detroitmetroairportlimo.com

Email: res@detroitmetroairportlimo.com

Phone: 800-729-6459